Refund policy
At Kawaii Store, we are committed to delivering quality products and a smooth shopping experience. This policy is designed to be transparent, fair, and compliant with standard Indian eCommerce practices.
✅ Eligible Returns (Damaged / Defective Items Only)
We accept returns only if the product received is:
- Damaged during transit
- Defective or not working
We do not accept returns for:
- Change of mind
- Wrong product selection by the customer
- Minor color/size variations due to lighting or display
- ⏱️ 48-Hour Easy Reporting Window
You must report any issue within 48 hours (2 days) of delivery.
📩 Contact us via:
- WhatsApp: +91 9694436349
- Email: support@kawaiistore.in
- 🎥 Mandatory Unboxing Video (For Fast Approval)
- To ensure fair resolution and prevent fraud, a clear unboxing video is mandatory.
Your video must:
- Show the sealed parcel before opening
- Clearly capture the opening process
- Show the damaged/defective product clearly
⚠️ Without a valid unboxing video, we may not be able to process your request.
🔁 Replacement / Refund Options
After verification, we will offer:
✅ Free Replacement (if item is in stock)
💰 Full Refund (if replacement is unavailable)
💳 Refund Timeline
- Approved refunds are processed within 5–7 business days
- Refund will be issued to the original payment method
- For Cash on Delivery orders, refund will be processed via bank transfer / UPI
🚚 Return Pickup
In most cases, we will arrange a reverse pickup at no extra cost
If reverse pickup is unavailable in your area, you may be requested to self-ship (shipping cost reimbursed)
⚖️ Legal & Fair Usage Clause
All requests are subject to verification by our team. We reserve the right to reject claims that appear fraudulent or do not meet policy conditions
This policy is governed by applicable consumer protection guidelines in India
🛡️ Why Shop With Us?
✔️ 100% Genuine & Quality-Checked Products
✔️ Secure Payments & Data Protection
✔️ Quick Customer Support (WhatsApp Friendly)